Wednesday, June 08, 2011

Verizon, ATandT, More Corporate DoubleSpeak

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I inquired of Verizon Wireless about having a land line converted to a cell phone line, and was told, yes, we can do it, yes we can do it right away, yes it will only cost around $10/month plus another dollar or so for fees and taxes.

With the exception of the first statement, They Lied. They can do it, but it took over 1 1/2 hours worth of talking with them and experimenting to determine that even though I did *228 over and over, battery in-out-in, it was going to be limited to out bound calls only, for 3 to 10 business days. What's more, there would be $35 one time connect fee.

They could have mentioned these two items up front, instead of me having to waste my time, just so they wouldn't lose a sale, their obvious motivation for concealing the information.

Of course, AT and T still takes the cake. They have an entire department called U-Verse, the center of a major advertising campaign. It does NOT have a direct line. I ask them about this. Their response was classic: "We're working on it."

Good Mother of God! Their whole business is installing working phone lines, and they are "working on it" ??????

1 comment:

Mia said...

Still laughing. Love the line, "Their whole business is installing working phone lines, and they are "working on it" ?????"