Worst Experience Ever with BestBuy Online

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Was poking about BestBuy online and wanted more info before making a purchase, was promised chance to get more info, and then boomo, you've bought a computer under terms you don't want. I believe this is illegal in California. The dude in India who said there would be no restocking fee for returning it to a store (70 miles away) refused to send a confirming email. He said he was doing it, he had the email addy on his screen, the same one they used send me the order confirmation, but nothing came from him. I sent that addy several emails and they came through just fine. He was lying, or they have a wierd delay. I asked for his email as an agent of BestBuy. He refused to give it, or a name, or even and employee numbers. Worst online buying experience EVER !

I sent the following on to BestBuy, but only after having several emails containing the word "cancel" mysteriously crash my machine.

"I have spent over three hours attemting to reach someone on the phone to s t o p an order that I inadvertantly would up placing after being promised a chance to check everything out. I had several unanswered questions, and had no intention of completing the transactions without getting answers to those questions. I would up talking to somebody in India through a bad connection who was no help at all, who claimed to have sent me an email when he hadn't, who refused to indetify himself by either name or employee number, who refused to even give me an email address to communictae with him on that level. No wonder this country's got problems. Bring the jobs home please. If you cannot find an American human who can talk deals, understands both your retail and credit sides, then please d e l e t e, c*a*nc*e*l the order immediately. My cell phone is....

I wonder if the script running this email input form doesn't just cause my computer to freeze. I am making copies of this before I hit transmit (submit) I guess I'm going to need a lawyer the way things are going. I will also send a copy via certified mail to the physical addy on the website."