I was trying to renew a domain name I had through Microsoft Live, which has expired. My Microsoft Live Email was being rejected as non existent, and so I tried calling. One of the the options was "pay for it" support. Rather than waste a lot of time, I thought I would pay for it. So I sat on hold for 15 minutes, no human, just muzak.
It hung up on me.
A chance to hire back the 800 employees they just laid off, and the phone hung up on me.
Here's the response I got after emailing for support, as it was recommended by Microsoft that I do, to: SUPPORT@OfficeLive.com:
Delivery-date: Thu, 05 Nov 2009 08:55:05 -0700
Received: from bay0-xmr-012.hotmail.com ([188.8.131.52] helo=BAY0-XMR-012.phx.gbl)
Received: from mail pickup service by BAY0-XMR-012.phx.gbl with Microsoft SMTPSVC;
From: Microsoft Office Live
Subject: Domain Renewal, Login Issues
Content-Type: TEXT/PLAIN; charset=iso-8859-1
X-OriginalArrivalTime: 05 Nov 2009 15:55:04.0384 (UTC) FILETIME=[56F55400:01CA5E30]
Date: 5 Nov 2009 07:55:04 -0800
You have reached an unmonitored e-mail address; we apologize that we cannot directly reply to your message.
For help with Office Live Workspace, please see http://workspace.officelive.com/support
For help with Office Live Small Business, please see http://office.microsoft.com/en-us/officelive/FX101954801033.aspx