Microsoft Support is So Bad...You Can't Even Pay for It!

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I was trying to renew a domain name I had through Microsoft Live, which has expired. My Microsoft Live Email was being rejected as non existent, and so I tried calling. One of the the options was "pay for it" support. Rather than waste a lot of time, I thought I would pay for it. So I sat on hold for 15 minutes, no human, just muzak.

It hung up on me.

A chance to hire back the 800 employees they just laid off, and the phone hung up on me.

Here's the response I got after emailing for support, as it was recommended by Microsoft that I do, to: SUPPORT@OfficeLive.com:

Envelope-to: doug207@keachie.com
Delivery-date: Thu, 05 Nov 2009 08:55:05 -0700
Received: from bay0-xmr-012.hotmail.com ([65.54.241.164] helo=BAY0-XMR-012.phx.gbl)
by host133.hostmonster.com with esmtp (Exim 4.69)
(envelope-from )
id 1N64fx-0005Xz-Eo
for doug2009@keachie.com; Thu, 05 Nov 2009 08:55:05 -0700
Received: from mail pickup service by BAY0-XMR-012.phx.gbl with Microsoft SMTPSVC;
Thu, 5 Nov 2009 07:55:04 -0800
To: doug207@keachie.com
From: Microsoft Office Live
Subject: Domain Renewal, Login Issues
MIME-Version: 1.0
Content-Type: TEXT/PLAIN; charset=iso-8859-1
Content-transfer-encoding: 8bit
References:
Message-ID:
X-OriginalArrivalTime: 05 Nov 2009 15:55:04.0384 (UTC) FILETIME=[56F55400:01CA5E30]
Date: 5 Nov 2009 07:55:04 -0800

You have reached an unmonitored e-mail address; we apologize that we cannot directly reply to your message.

For help with Office Live Workspace, please see http://workspace.officelive.com/support

For help with Office Live Small Business, please see http://office.microsoft.com/en-us/officelive/FX101954801033.aspx