Thursday, November 05, 2009

Microsoft Support is So Bad...You Can't Even Pay for It!

Technorati Profile

I was trying to renew a domain name I had through Microsoft Live, which has expired. My Microsoft Live Email was being rejected as non existent, and so I tried calling. One of the the options was "pay for it" support. Rather than waste a lot of time, I thought I would pay for it. So I sat on hold for 15 minutes, no human, just muzak.

It hung up on me.

A chance to hire back the 800 employees they just laid off, and the phone hung up on me.

Here's the response I got after emailing for support, as it was recommended by Microsoft that I do, to:

Delivery-date: Thu, 05 Nov 2009 08:55:05 -0700
Received: from ([] helo=BAY0-XMR-012.phx.gbl)
by with esmtp (Exim 4.69)
(envelope-from )
id 1N64fx-0005Xz-Eo
for; Thu, 05 Nov 2009 08:55:05 -0700
Received: from mail pickup service by BAY0-XMR-012.phx.gbl with Microsoft SMTPSVC;
Thu, 5 Nov 2009 07:55:04 -0800
From: Microsoft Office Live
Subject: Domain Renewal, Login Issues
MIME-Version: 1.0
Content-Type: TEXT/PLAIN; charset=iso-8859-1
Content-transfer-encoding: 8bit
X-OriginalArrivalTime: 05 Nov 2009 15:55:04.0384 (UTC) FILETIME=[56F55400:01CA5E30]
Date: 5 Nov 2009 07:55:04 -0800

You have reached an unmonitored e-mail address; we apologize that we cannot directly reply to your message.

For help with Office Live Workspace, please see

For help with Office Live Small Business, please see

1 comment:

Jeff said...

Sorry to hear about your recent experience. Is the domain you are inquiring about an Office Live Small Business domain? If that is the case you can find your available support options here:

MSFT Office Live Outreach